As Wescover undergoes exciting updates, creators and clients alike have plenty of questions about what this means for them. Below, we’ve compiled a comprehensive guide to address your most pressing queries and provide clarity on the future of Wescover.

FAQ

• • What commission does Wescover charge, and has it changed?

Wescover continues to follow its last updated commission system, with no changes introduced after the acquisition by Book An Artist. For specifics, creators can refer to the platform’s guidelines or reach out to the support team.

• • How will this acquisition benefit clients looking for artists?

The acquisition allows for combined marketing efforts across both platforms, leading to an increased pool of talented creators and design-focused options. While the platforms operate separately, this collaboration will provide clients with enhanced access to creative talent.

• • How will the payment process work?

For “buy now” purchases, clients pay upfront, and funds are securely held until they confirm receipt of the product. Once the product is received, the payment is released to the creator.For “custom orders”, clients pay full amount or a deposit first. After the creator completes the product, the remaining balance is paid, and the product is shipped. Once delivery is complete, the full payment is released to the creator.

• • Can Wescover creators directly collaborate with Book An Artist opportunities?

While the platforms are separate, creators can independently explore opportunities on both Wescover and Book An Artist. Over time, new collaborations or cross-platform features might be introduced.

• • When will the mobile app be available, and what features will it include?

The Wescover mobile app is scheduled to launch next year. It will include features like seamless profile management, communication with clients, and tools to manage inquiries and orders on the go.

• • What’s new with Wescover since its relaunch?

While there haven’t been significant changes yet, Wescover is actively working on enhancements to improve both the creator and client experience. Stay tuned for updates!

• • How does Wescover support creators in gaining visibility?

Creators can gain visibility by:

– Keeping their profiles and portfolios updated with their latest work.

– Sharing positive client feedback after each project.

– Delivering high-quality creations to establish a strong reputation.

• • Can I feature my work on the platform if I’m also listed on other websites?

Yes, you can list your work on Wescover even if it’s featured on other platforms. This flexibility allows you to maximize your reach and opportunities.

• • What does Book An Artist do?

Book An Artist is a marketplace connecting clients with graffiti, mural, canvas, and portrait artists. Artists showcase their portfolios, experience, and rates, while clients can browse profiles and book projects through the platform.

• • What does Wescover’s acquisition by Book An Artist mean for creators?

This acquisition brings together two creative platforms, offering enhanced opportunities, resources, and visibility for creators. While both platforms remain distinct, their shared expertise is set to benefit the artistic community significantly.

• • Will Book An Artist and Wescover eventually merge?

No, the platforms will remain separate for now. This ensures each platform retains its unique focus while leveraging shared resources to provide better opportunities for creators.

• • Are there any exclusive benefits for creators following the acquisition?

Yes! Creators can look forward to new tools, features, and opportunities, including a mobile app launching next year. This app will make it even easier to connect with clients and manage your profile on the go.

• • What should I focus on when updating my profile?

Ensure your portfolio is current and includes accurate descriptions of your work. Highlight your most popular or unique pieces, update your stock regularly, and set appropriate pricing to attract new buyers.

• • How will the payment process work?

For “buy now” purchases, clients pay upfront, and funds are securely held until they confirm receipt of the product. Once the product is received, the payment is released to the creator.
For “custom orders”, clients pay full amount or a deposit first. After the creator completes the product, the remaining balance is paid, and the product is shipped. Once delivery is complete, the full payment is released to the creator.

• • How do I communicate with clients?

Wescover’s messaging system allows you to connect with clients, discuss project details, and manage communications seamlessly. You can also use the platform to schedule calls, send invoices, and request payments.

• • Will the acquisition create more opportunities for artists?

Absolutely! The combined resources and marketing efforts of both platforms aim to expand opportunities and enhance visibility for artists, paving the way for greater success.

• • How can I apply to join Wescover as a creator?

Currently, new signups for creators are paused as we prepare to launch an improved onboarding experience. We’re excited to reopen applications soon, so stay tuned for updates!

• • What are the requirements for onboarding as a vendor?

To join Wescover, you need a strong portfolio that highlights your work. Once submitted, our team will conduct a basic review to help you start creating your profile and showcasing your creations.

• • Can I showcase my work without displaying prices?

Yes, you can! Wescover offers an “Enquiry to Buy” option, allowing you to feature your portfolio without displaying pricing publicly. This helps maintain privacy and encourages direct engagement with potential buyers.

• • Is it possible to change product photos or listings?

Absolutely. You can edit product photos or update your listings anytime through the “Edit Your Page” section on your profile. This gives you the flexibility to keep your portfolio current.

• • How can I delete items or mark them as sold?

Managing your portfolio is simple. Through the “Edit Your Page” section, you can delete items or mark them as sold. Keeping sold items visible can also help showcase your portfolio’s success.

• • Can I highlight sold products to showcase my portfolio?

Yes, sold products can be marked and displayed as part of your portfolio through the “Edit Your Page” section. This can help demonstrate the demand for your work and attract new clients.

• • What should I do if the platform doesn’t save my edits or crashes?

If you experience technical issues, ensure you’re updating your details correctly in the “Edit Your Page” section. For persistent problems, reach out to our support team at communication@wescover.com for assistance.

• • Will there be sales directly on Wescover again?

Yes, sales will resume directly on the platform, providing clients with a seamless purchasing experience and artists with reliable opportunities to showcase and sell their work.

• • How are international orders processed, and what platform is used?

Wescover uses Stripe for secure payment processing. International orders are facilitated through Stripe, ensuring seamless and secure transactions for both creators and buyers.

• • Can I list my work on Wescover while operating primarily through inquiries?

Yes, Wescover allows you to operate through an inquiry-based system, giving you the flexibility to discuss project specifics with potential clients before proceeding.

• • Is the payment information from my previous orders still accessible?

No, payment details from prior orders are no longer accessible. For any questions or concerns, reach out to our support team.

• • My listings are not appearing in search results. How can I fix this?

Ensure your portfolio is updated and complete with accurate details and keywords. If the problem persists, contact the support team at communication@wescover.com for further assistance.

• • Why is my work not showing up or being displayed incorrectly?

Double-check your portfolio in your account settings. If there are discrepancies or errors, please reach out to the support team at communication@wescover.com to resolve the issue.

• • Can I upload a CSV file with my listings?

Currently, this feature isn’t available. We will notify you as soon as this capability is introduced to simplify listing uploads.

• • Who can I contact for technical support?

For any technical issues or questions, connect with our support team at communication@wescover.com. We’re here to help!

• • How can I update my profile after a rebrand?

Updating your profile after a rebrand is straightforward. Head to your account settings, where you can make the necessary changes to reflect your new branding.

There will be more updates on the FAQ Blog to ensure we answer all major creator queries. Please refer to the blog in case of future queries.